Refund policy

Return Policy for Digital Download Files

At FOIA Document Source, we strive to provide exceptional service and ensure the accuracy and reliability of our FOIA request processing. Please review our return policy for requests and digital download files carefully:

  1. Non-Returnable Items:

    • Once a FOIA request has been placed and processed, the service is considered final and non-returnable, even if the respective agency does not return any documents.
    • Due to the nature of digital downloads and the FOIA request process, we cannot offer returns or refunds once the request has been submitted or documents have been purchased and downloaded.

  2. Error in Service:

    • If there is an error made by our company in processing your FOIA request, we will provide a full refund or offer a reprocessing of your request at no additional cost.
    • Errors include but are not limited to incorrect information submitted on your behalf or technical issues that arise from our side during the request processing.

  3. Errors in Digital Files:

    • If you receive a digital file that is corrupted, incomplete, or incorrect (e.g., a wrong file is delivered), please contact our customer service team within 7 days of receiving the file.
    • We will investigate the issue and, if verified, will provide a corrected file at no additional cost or issue a full refund if a corrected file cannot be provided.

  4. Contact Us:

    • If you believe an error has occurred, please contact our customer service team within 7 days of placing your request or purchasing a digital download. Provide detailed information regarding the issue, and we will investigate promptly.
    • We are committed to resolving any valid concerns to ensure your satisfaction with our services.

  5. Exclusions:

    • This return policy does not cover errors or omissions made by the agency processing the FOIA request. Our responsibility is limited to the accurate submission of your request as per the information provided by you.

Thank you for choosing FOIA Document Source. We appreciate your understanding and cooperation.